Shipping Policy

Last Updated: September 5, 2026

At BodyVelour™, we want your shopping experience to be simple from checkout to delivery. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

2. Shipping Times

Estimated delivery times depend on your location and shipping method selected at checkout.

Estimated delivery:

• United States: 5–10 business days
• United Kingdom: 5–10 business days
• Canada: 7–12 business days
• Australia & New Zealand: 7–15 business days
• Other international destinations: 7–20 business days

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option available for your order.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking information.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact us and we'll be happy to help.

5. International Orders & Customs

For international orders, your package may be subject to customs duties, taxes, or other import charges imposed by your country.

Any applicable customs fees, import duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

BodyVelour™ is not responsible for delays caused by customs clearance.

6. Incorrect or Incomplete Address

Please make sure your shipping information is accurate before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the address before your order ships.

Once an order has been shipped, we may not be able to change the delivery address.

7. Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate your package, contact us and we'll help you investigate the issue.

8. Delayed Orders

While we work with reliable shipping partners, delivery times can occasionally be affected by circumstances outside our control.

If your order has significantly exceeded the estimated delivery window, please contact our customer support team with your order number so we can assist you.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: contact@bodyvelour.com
Business: BodyVelour™
Website: www.bodyvelour.com

We'll be happy to help.